A Kempsville Building Material (a division of Carter Lumber) Inside Sales Representative is responsible for selling and providing professional customer service to contractors and do-it-yourselfers. This is accomplished by assisting customers make purchase decisions, efficiently processing sales transactions and ensuring the customer has everything needed to complete a project. Handling sales transactions, inventory control and communication are all components of this position. A strong belief in the mission and goals of the company are necessary to this position.



Sales & Relationship Building:



• Builds and maintains relationship with customers by supplying advice and information, producing timely estimates for packages and projects and following up on sales calls.
• Provides superior customer service while ensuring sales and profit goals are met.
• Follows up on online customer quotes from the Quote Management System and logs updates in the system.
• Supports the outside sales program and contractor customers as directed.



Store Operations:



• Assists in inventory control by conducting cycle counts, resolving overages and shortages and orders and receives in merchandise.
• Ensures all company policies and procedures are followed including sales, inventory and safety. Assists in the yard as needed and other duties as assigned.



Knowledge & Training



• Identifies personal growth needs and learning opportunities.
• Completes required orientation and safety training.
• Commits to continued learning on products, packages, procedures and more.